Villa Termal das Caldas de Monchique

Quarto super pequeno, nada a haver com as fotos, TODOS os quartos tem uma porta de conexões para o quarto ao lado, A receção é noutro edifício, não atendem os telefones.

My experience has been very disappointing. During my stay, we had problems with the water supply, and due to these issues, I was unable to enjoy the accommodation normally for several days. Both yesterday and today, I was forced to spend the day away from the hotel because I couldn't use the facilities and services I had paid for. The situation also affected Monday, so a significant part of my stay was compromised. The most disappointing aspect was the solution offered by the accommodation: they are only covering the night I missed and telling me I must claim the refund directly from Booking.com. I believe this doesn't truly reflect the inconvenience caused, as the problem wasn't limited to just one night. I understand that breakdowns can happen and that certain circumstances may be beyond the establishment's control. However, as a customer, I expect a solution that reflects the amount of time I was actually unable to enjoy the accommodation. I do not recommend this accommodation if you are looking for a quiet stay without problems with basic services. I hope they improve their handling of these types of situations and show more consideration for the affected customers.

Hotel really not great 15-day stay from August 3rd to 18th (We're still here) The rooms are not soundproofed at all; you can hear everything from the neighboring rooms (Morning urination/couples cuddling/toilet flushing/phone conversations) It's awful The rooms are clean The cleaning staff are very nice, but unfortunately, they have far too many rooms to clean and are sometimes alone for the entire hotel You have to ask for toilet paper, towels, shower gel, and bottled water every time Everything is charged There is construction going on in the hotel Drills and hammers wake you up in the morning The exterior hasn't been cleaned; there's been litter, leaves, and tree branches in the same spot for 10 days Breakfast is simple, but it's okay However, it's difficult to get a parking space; there are very few spaces for so many guests First come, first served That's all I have to say Don't expect a luxury hotel I paid €1600 for 15 days Very expensive for such poor quality. The pool area is very nice. The hotel is very remote and far from everything on foot. Be aware that there is no one at reception because there are two receptions. Where I am, near the water treatment plant, there has been no one at reception since the beginning of my stay. You have to go to the other side of the hotel (not very close). And the icing on the cake: today, August 15, 2026, at 4:45 PM, there was a general water outage in the hotel. The reception informed us that there was a problem with the pipes. It's laughable, considering that the spa with the pool on the ground floor has plenty of water running for spa clients. For a spa hotel with a water treatment plant right next to it, it's absurd that there's no water in any of the hotel rooms. It's hilarious.

I don't even know where to begin... We were forced to change rooms at night due to some technical problem. They gave us a new key card for the new room, and it didn't work. They brought us another key card for the room, and that one didn't work either. When they gave us yet another key card, it finally worked. We went from a double bed to two single beds pushed together... You can hear EVERYTHING! There was a door leading to the other room, and you could see the other people through the keyhole. The same thing happened in the previous room. If you want to sunbathe by the pool, don't go after 6 PM! The sun goes down, and it's in the shade. There was construction going on, which is understandable, but why start at 8 AM? Excuse me? What about the guests' rest? The parking lot is very small but free. The staff were very friendly.